Refund and Returns Policy

At Mushies, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free refund policy.

Refund Eligibility:

• Refunds are available within 30 days of purchase.
• To be eligible for a refund, the product must be unused and in its original packaging.
• Proof of purchase is required.

How to Request a Refund:

• To initiate a refund, please contact our customer service team at [email protected] with your order number and details of the issue.
• Once your request is approved, we will provide instructions on how to return the product.

Refund Process:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Shipping Costs:

• Shipping costs for returning items are non-refundable unless the return is due to our error (e.g., wrong or defective item).

For any questions regarding our refund policy, please feel free to reach out to us at [email protected]. We are here to help!